TRUGlobal, Inc. is a Global IT Services company with offices in the US and in India. Our portfolio of solutions and services includes Consulting, Staff Augmentation, Offshore Development, Custom Application Development and Offshore Technical Support. Our core competency is in Oracle Applications, Oracle DBA, SAP and Java technologies (even though we also cover other areas, such as Business Intelligence and Datawarehousing).
The TRUGlobal team is comprised exclusively of seasoned consulting professionals. We take pride of ensuring customer satisfaction and high quality work. Since our area of expertise goes from Start-Ups to Fortune 500 companies, we have the ability to offer a wide range of expertise to draw upon. These services do not necessarily imply big budgets; we go to great lengths to present our services at very reasonable rates. This combination of services and dedication as well as impeccable moral and ethical values has helped us build great ongoing working relationships with clients such as with Yahoo!, Cisco, Canon, Starview Technologies, Blue Coat, and Symantec.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases