We are a global IT Solutions, Consulting and Services organization specialized in providing customized, end-to-end IT solutions that achieve business success, leveraging leading technologies in a global delivery model. We propel our clients forward by enabling superior operational performance and help realize their business goals. We work within their existing processes and industry vocabulary to address targeted business challenges. We constantly strive in providing better quality services and, in due course, become seamless extensions of clients’ teams, delivering clear competitive advantage beyond traditional cost efficiencies. In addition to the excellent service capabilities that have been acknowledged by clients’ time and again, our real differentiator lies in our culture and value system.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases