Terrabit Consulting is a part of Terrabit Group of companies, with its headquarter founded in Singapore in 2006. Throughout the last seven years, Terrabit Group has grown strength-to-strength from a small start up to a multi-million dollar enterprise. From its regional presence in Asia which comprises 6 regional offices, Terrabit Group has been expanded its footprint globally, from Australia all the way to Brazil. Our vision is to be the customer’s best business partner for IT solutions and services globally and our mission is to achieve the business objectives with Integrity and Fairness
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases