Ubique Systems is a fast growing multifaceted organization which offers a comprehensive array of outsourcing and consulting services for its customers, including recruitment, human resource management, vendor management, and outplacement services on a global basis, with an objective to adopt the flexible global business practices that today enable companies to operate more efficiently and produce more value. A global presence across UK, Europe, Asia Pacific and India helps us understand global demands effectively.
Our team, selected by a rigorous process of monitoring academic excellence and work experience, is led by strong global management individuals, to fulfill demands put forward to us, and consistently deliver in adherence to our value proposition. A scientific process oriented approach helps augment the delivery and quality.
Ubique Systems commenced operations in 2000, when the IT services industry was deemed to be well established and the offshore concept was gaining ground. Today relying on their belief about collaboration and professional integrity the group has managed to grow to strength of more than 500 consultants. Now, with a multinational presence and a comprehensive range of services across diverse industries, Ubique Systems is one of the reliable consulting partners with a growth rate of more than 80 % year on year.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases