Aurora Recruitment Consulting (ARC) is an initiative to provide a dedicated support to bridge the gap between organizations & the employees of their choice. ARC has strong recruitment expertise across domains and skills.
ARC is renowned to be the finest combination of commitment, quality service, business philosophy, professional ethics, dedication and potent integrity. It is headquartered in Chennai. ARC aims to be known as the most dependable and competent, full service Indian recruitment agency. With the intention of recruiting numerous skilled professionals, it has well supported network. ARC assures of manpower solutions, with a reputation that is matchless with its accuracy and timely responses.
While we guarantee enhanced competitive edge to our prospective clients through our unrivalled manpower solutions, we concurrently value the career goals of our candidates and expediently ensure they are in the right hands.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases