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HURRY UP LIMITED VACANCY FOR TECHNICAL TEAM LEADER DAY SHIFT ANY QUERY CALL HR SADAF 7420052200

Keywords / Skills : Technical Leader, Technical Support, Team Leader, Team manager, TL, Team handling

1 - 6 years
Posted: 2018-02-21

Job Description
Process : Technical - Hardware Support

Hardware Troubleshooting / Fixing Branded (desktops/Laptop)

Candidates with experience in hardware troubleshooting required.

Shift:Day shift

Skill:voice

Week offis:Rotational

MAX SALARY-6L

Responsibilities :

Supervision of a group of Technical Support Associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements

Coach direct reports on sales and other "Key Performance Indicators" (KPI) on a regular basis to ensure performance metrics are achieved

Improve sales performance through coaching, motivation and accountability

Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment

Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Communicate expectations to employees and provide timely updates

Provide subject matter expertise in handling escalated customer calls as needed

Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities

Stay current on internal work processes, policies and procedures. Attend required manager development training

Desired Candidate Profile

Graduate with 3 - 4 years of relevant industry experience.

Highly motivated individual with skills to develop and coach team members to achieve performance expectations

Work well under pressure and follow through on items to completion

Strong communication skills, both written and verbal. FOR ANY QUERY CALL HR SADAF@ 7420052200


About Company

JobShop Consulting is the name to reckon with IT, BPO, KPO, Banking, Finance, Manufacturing, Media & EMPI recruitment services. We ignited to succeed on 5th of Jan 2015. We at JobShop Consulting provide jobs, career advice and recruitment services.

Our company is well reputed for excellent mapping, accurate assessment with the right opportunity across the city. We believe in consistent performance and improvement of our services. Our major assets are people and want to deploy right people for the right job on the given time.

We want to hire people whose passion intersects with the job, so then they will not require any supervision at all. Their fire comes from within, not from without. Their motivation is internal, not external.
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