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Huge hiring For Freshers and Experience in telecom industry

Keywords / Skills : switching, technician activities, Field Technician, Router Configuration, router installation, router troubleshooting, CCNA, MCSE, Hardware Networking

0 - 3 years
Posted: 2018-04-16

Industry
Telecom
ISP
Function
Telecom/ ISP
Role
Switching - Engineer
Posted On
16th Apr 2018
Job Description
FIELD TECHNICIAN

Accountability:

Responsible for 100% customer satisfaction and Net Growth in the designated POP network

Major Deliverables:

* Assume overall responsibility for ensuring that the assigned POPs remain within approved budgetary norms.

* Ensure that POPs and CPEs infrastructure in his network are strictly as per norms.

* Submit periodic reports to reporting manager on empty ports.

* Plan and visit customers as per the approved norms and submit a report to AI on monthly basis.

* Ensure timely resolution of technical complaints through analysis/ trouble shooting.

* Monitor NMS through SMS/ mails and take appropriate action based on the updates.

* Analyze repeat complaints and ensure implementation of corrective measures through escalations if required

* Implement standard customer retention policy for his designated POPs (annexure Retention policy 01)

* Responsible for process compliance at a POP level.

* Provide structured feedback to management to provide permanent solutions to improve service level.

Required Technical Skills:

Basic Knowledge on System hard ware part.

Good Knowledge on Networking like following concepts

Networking layers, Cables, Types of cables (Fiber),color coding, Crimping, Switch configurations, Types of switches, Trouble shooting, Software installation, Routers(Wire and Wireless), Router configurations, DVR, smart TV and smart phone configurations, Topologies, Have knowledge on UPS and Batteries, Types of batteries, AC - DC Power supply.

PERSON OVERVIEW

Qualification : 10th, Intermediate, ITI and Diploma with Hardware and Networking.

Experience 0-3 year Age : 18yrs 26yr

Aptitude (Personal traits / Preferences) :

Process oriented and quality conscious.

Should have desire to learn and adapt new technologies

Service first mindset

Exposure to client interaction

Functional Competencies: Technological awareness, customer focus,

Behavioral Competencies: Withstands pressure, Interpersonal Effectiveness, Reasonable Communication skills

About Company

2COMS consulting Private Ltd. started operations in 1999 as a recruitment and staffing solutions company and since then has been successful in placing 5000+ candidates in the top IT and ITES companies.

2COMS has come a long way in a short time span of 6 years, expanding its business from Calcutta to other hubs and increasing its network ever since. At present, 2Coms has offices in Calcutta, Pune, Hyderabad, Siliguri, Guwhati, Jamshedpur and Bhubaneshwar propelled by a team of 60 trained consultants having the right combination of expertise and passion for achieving results making them deliver their best and achieving managerial excellence.

2COMS focuses on verticals like KPO / BPO / IT / Insurance, Banking and Finance / Telecom and Retail Pharma / Sales.

2COMS offers its clients end to end recruitment solutions tailor made to suit all kinds of manpower requirements.

Since its inception, 2COMS, with its domain expertise, enhanced business performance combined by focused insight and innovation, has gained a sound reputation amongst companies in businesses across all industries.

By Formulating effective strategies, we have gained a sound reputation of a premier staffing and recruiting Company, enabling us to attain the leading position in the industry. We are the preferred recruitment partners tomost of our clients. 2COMS efficiently services large-scale recruitment needs of its clients by its focused and integrated approach of flexibility, effective strategy, business expertise and powerful research capabilities.
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