*Identifying the job vacancy as specified by the client.
* Sourcing profiles of relevant through various job boards, Social Networking Sites, through references as per the requirement specifications.
* Short listing the candidates through various modes like telephonic screening, technical screening, finally checking the interest level of the candidate towards the firm, and as per the requirement specifications.
* Understanding Salary fitment and taking care of salary negotiations
* Follow-up with selected candidates to confirm their DOJ and keep the respective departments/ Clients informed of the same.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases