Our client is a MNC with operations over 40 countries, employing over 4000 employees.
The company is in the business of providing specialty chemical processes and equipment for a range of applications, including semiconductor, PCB and decorative /functional surface finishing industries
We have an opportunity for a Human Resource Manager for the Indian operations.
Reporting to the Managing Director in India, YOU will be a part of strategic decision making leadership team & establish a consistent people centered approach to management, which supports the values and culture. The role is to develop and implement an integrated Human Resource strategy, which creates a positive and consistent employer brand.
Ideally, you should have between 15 to 20years’ experience preferably in a manufacturing Industry with thorough understanding of HR processes, knowledge and understanding of Team building, negotiations skills& interpersonal skills.
And your responsibilities include
-To analyze business plans with Senior Managers and key decision-makers to thoroughly assess the skills, developmental competencies and business requirements in line with business strategies.
-To plan the effective people resourcing to meet future business needs.
-To develop the corporate culture based around the agreed vision and values, provide a framework of clear accountabilities and decision making.
-Managing the delivery of the outsourced HR Service, ensuring it supports and facilitates the delivery of business aims and objectives and provides high quality, timely HR support
-Taking the lead in promoting equality of opportunity and respect for all.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases