HP Service Manager (9.x) Implementation.,Tailoring / Configuration of HP Service Manager Modules.,L3 Support.,Coordination with Client.,Requirement Gathering and Effort Estimation for Enhancements.,HP Service Manager/HP ServiceCenter Knowledge on Implementation and Tailoring.,ITIL Training.,VB Script/Java Script Knowledge.,SQL Database Knowledge.,Basic Windows/UNIX Admin Skills.,Should have worked on Integrations with Monitoring tools.,Knowledge on CMDB.,Good Communication,Client Interaction
PeopleLogic Business Solutions Pvt Ltd (www.peoplelogic.in ) -------------------------------------------------- Right Fit-Delivered!
PeopleLogic (www.peoplelogic.in) is a Bangalore based recruitment firm focusing in delivering technology intensive recruitment solutions. Our consultants have solid technology understanding and extensive experience in recruiting for roles (across levels, functions and technologies) for complex enterprise software development and therefore can understand the nuances of recruiting for high technology software companies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases