Shriram Housing Finance Ltd. (SHFL) is a Housing Finance Company registered with the National Housing Bank (NHB), and promoted by Shriram City Union Finance Ltd. (a flagship company of the 3 decades old, Chennai headquartered Shriram Group). The Company has in its bouquet of products several innovative mortgage products, "Finding Ways to Funding Homes" being its corporate philosophy. The company aim to provide financial assistance to those prospective homeowners who remain underserved today.
- Acquire customers for various Home Loan / Loan Against Property products of the Company;
- Ensure adherence to KYC documentation / AML guidelines while sourcing business:
- Ensure that loan related forms are properly filled in all the respects.
- Sourcing of New Business from leads which you get from marketing.
- Building relationship with developers and generating business from them.
- Guiding the Clients for obtaining Loan, and introducing new products.
- Collect the document; follow up to customer regarding loan queries.
- Maintaining good relationship with Home Finance team ensuring customer satisfaction.
- Ensure local market mortgage survey and marketing of our SHFL loan products by Pamphlet distribution, campaigns etc
- Develop plans to acquire new customers or clients, through direct sales techniques, cold calling, and business-to-business marketing visits.
- Good Communication.
- Customer Orientation.
- Positive Approach.
- Confident & Positive Approach.
- Experienced in HOME LOAN/ LAP/ Mortgage.
Education and experience:
- Any graduate or post graduate.
- 3-36 Months experience in mortgage, preferred in affordable housing
- Must possess sound knowledge of systems & reports to be prepared.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases