Established in 2004, RAMSOL PVT LTD., is a recruitment solutions organisation that helps business across the industry to accelerate candidate selection process.
The key is to have our business strategies aligned with our client requirements. Our recruiters jointly take an end-to-end look at our client business processes and scan for most matching profiles thus improving the customer turnaround time.
RAMSOL helps client speed up recruitment through an unique combination of sourcing through advanced internet research and accurate candidate information and well screened profiles with end to end service (selection to on-boarding), which helps organisation complete hiring process in time.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases