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Hiring JIVE Technical Support Professional

Keywords / Skills : Technical supp, t, IT Supp

2 - 4 years
Posted: 2018-01-10

IT/ Computers - Software
Customer Service/ Call Centre/ BPO
Technical Support Executive ( voice)
Posted On
10th Jan 2018
Job Ref code
Job Description
Provide 3rd level technical support for the Jive platformTriage issues and partner with SharePoint SDM to resolve issuesWork closely with Jive support to troubleshoot and resolve issuesAccountable for issue resolutionManage communication and schedule for planned and unplanned maintenance activitiesPartner with enterprise community managers to drive adoption and support end usersSkills & experience:3-5 years Experience with Jive hosted Familiar with Jive functionality and admin console features(Nice to have) some experience with SharePoint will be helpful
Key Skill(s)

About Company

American CyberSystems, Inc. (ACS) is a global information technology services company offering IT and Engineering consulting, healthcare, and workforce management solutions to Fortune 1000 companies across all major industries. Since its inception in 1998, ACS has grown to over $700 million in revenue and more than 12,000 employees worldwide. ACS is a certified MBE firm, headquartered in Atlanta, Georgia with offices throughout the U.S., Canada, Latin America, and India.
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