To Answer queries/resolve problems of customers through Email, Chat and calls.
Good typing skills (Quality & Speed) Good communication skills & written skills Ability to handle emails & telephonic conversations Good listening & comprehension skills Good in English & Hindi communication skills
People Prime Worldwide is a recruiting and HR solutions company offering expert services in the fields of Executive Search, Permanent Staffing, Temporary / Contract Staffing and Recruitment Process Outsourcing (RPO). Headquartered in New Delhi, our footprint extends across India, the United States and South East Asia and we operate within many industries.
As our name suggests, we believe that PEOPLE are prime, and therefore, are the most important resource in any organization. It is because of this that we zealously approach our task of identifying the right talent. Using our expertise, deep market knowledge and wealth of experience we are able to give our clients an edge, wherever in the world they may be.
If you are looking for executive leadership, mid-tier / entry-level employees, or grassroots employees, rest assured that our specialists will act as an extension of your HR department and will work tirelessly to identify the right talent and get the job done.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases