ARK INFOTECH SPECTRUM is a leading global services firm that provides a portfolio of consulting, Managed IT Services and Application Development to a broad range of clients and industries worldwide office atVijayawada and Hyderabad, India.
SAP Successfactors, SAP HR, SAP HCM, SAP THR80, SAP THR88, SAP Success Factors, SAP Success Factors Consultant, SAP Success Factors Trainer, SAP Success Factors Instructor, SAP Trainer, SAP Instructor, SAP Project Manager, SAP Lead Consultant
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases