Keywords / Skills : BPO Executive, Call Center Executive, BPO Call Centre, Domestic BPO, International Call Center, Customer Care Executive, Voice Process Executive, BPO Fresher, Tele Caller, Backend, Back office, Non voice, Day shifts, Blended
JOB DESCRIPTION: Customer Care Executive(CCE) VOICE AND NON VOICE Process For Domestic/International BPO For ( Fresher / Experience ). Handle Inbound Calls For Solving Customer Quires.Voice Process Give first call resolution to customers. Interact with customer via Inbound telephone calls and provide information.ITS 6 Days Working Fix One Day Off .
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases