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Keywords / Skills : International Call Center, International BPO, Call Center Executive, Voice Process, BPO Call Centre, Customer Care Executive, Voice Process
Call Center Executive,International Call Center,Tele Caller,Customer Care Executive,Call Center Representative,Voice Process Executive,BPO Executive,BPO Call Centre
International Voice,BPO,US,Global,Accent,Data,Inbound,International Call Center,Voice Process,International BPO,Call Center Executive,BPO Fresher,BPO Call Centre,Customer Care Executive
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Policy Servicing:-
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases
