1 yr to 6 yrs of experience in "US Recruitment" in IT fieldMust be willing to work in night shifts (EST Timings)Must have Sound knowledge on IT and Technical concepts (a qualified recruiter should have this skill to understand the requirements on any technology).Candidates should have excellent verbal / written communication & interpersonal skillsQualified candidate should have understanding of US staffing hiring process (for Contract & full-time positions).Must have experience working on all United States Tax-terms (Like W2, 1099 and corp2corp).Must have experience on hiring all levels of technical candidates.Must have the ability to quickly learn systems, processes, and procedures. Must have experience working with third party vendors to ensure sourcing resumes in quick turnaround time.Must have good rate/salary negotiation & closing skills.
American CyberSystems, Inc. (ACS) is a global information technology services company offering IT and Engineering consulting, healthcare, and workforce management solutions to Fortune 1000 companies across all major industries. Since its inception in 1998, ACS has grown to over $700 million in revenue and more than 12,000 employees worldwide. ACS is a certified MBE firm, headquartered in Atlanta, Georgia with offices throughout the U.S., Canada, Latin America, and India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases