Determine scope of review in conjunction with the Audit Manager.Review the suitability of internal control design and procedures.Conduct data analysis of specified area and identify reportable issues and dimension of risk. Interpret data, analyze results using statistical techniques and provide ongoing reports.Identify, analyze, and interpret trends or patterns in complex data sets.Looking into all the operational aspects of the business and work as a team to ensure that all issues are reported out accurately as per scheduled time.Determine the operational efficiency and effectiveness of the systems deployed.Determine compliance with policies and procedures.Locate and define new process improvement opportunities. Prepare scenarios and reports in accordance with standards and requirements.Establish working relationships with peers and seniors. Assignments includes but not limited to Business Operations, HR, Legal, & Accounting.Competencies required: (Knowledge, Skills & abilities) Good oral and written communication skills. Interpersonal skills and professional appearance. Rational and logical thinking with Problem Solving Skills. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy.Attention to details and Ability to analyze and interpret data.Team worker with High integrity and work ethicsProactive attitude and Results oriented. Ability to adapt to change quickly and multi-task.Ability to work with deadlines and without close supervision.Education & experience: One to Three (1-3) years of relevant experience. BS in Mathematics, Information Management, MBA OperationsShift timings: UK: 2-11 pm IST (primarily)Should be willing for both UK and USWorking Days: 5 days a week
American CyberSystems, Inc. (ACS) is a global information technology services company offering IT and Engineering consulting, healthcare, and workforce management solutions to Fortune 1000 companies across all major industries. Since its inception in 1998, ACS has grown to over $700 million in revenue and more than 12,000 employees worldwide. ACS is a certified MBE firm, headquartered in Atlanta, Georgia with offices throughout the U.S., Canada, Latin America, and India.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases