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Helpdesk (Voice process) - SME / Technical Lead

Keywords / Skills : IT Helpdesk, Service Desk, IT service desk, Service desk analyst, Active Directory, Access Management, Identity Management, IDM

2 - 7 years
Posted: 2018-05-22

Industry
ITES/BPO
Function
Customer Service/ Call Centre/ BPO
Role
Technical Support Executive ( voice)
Education
Any graduate
Posted On
22nd May 2018
Job Description
• Executes transactions as per prescribed timelines.Reviews &validates the inputs from the process executives
• Supports team lead in training,reviews & escalation.
• 2 yrs relevant experience in helpdesk/service desk/ID & access management
• Excellent communication skills
• Working knowledge of Active Directory,Understanding common computer hardware and technical terminology
• Intermediate Microsoft Office skills & Operating System knowledge (Apple and Windows Vista,7,8,10)
• Process & SLA Compliance,Knowledge Management,Process Re-engineering/transformation opportunities and participate in the initiatives

Education : Any degree / diploma(10+2+3) (full time)

Documents:
Carry a printout of this,2 photo Identity proof (PAN Card/AADHAR),experience & relieving letter.




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