• Executes transactions as per prescribed timelines.Reviews &validates the inputs from the process executives • Supports team lead in training,reviews & escalation. • 2 yrs relevant experience in helpdesk/service desk/ID & access management • Excellent communication skills • Working knowledge of Active Directory,Understanding common computer hardware and technical terminology • Intermediate Microsoft Office skills & Operating System knowledge (Apple and Windows Vista,7,8,10) • Process & SLA Compliance,Knowledge Management,Process Re-engineering/transformation opportunities and participate in the initiatives
Education : Any degree / diploma(10+2+3) (full time)
Documents: Carry a printout of this,2 photo Identity proof (PAN Card/AADHAR),experience & relieving letter.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases