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Help Desk Analyst

Vignette Info Solutions
Keywords / Skills : "tech support", executive, " ", "technical support", desktop, support, help, desk, analyst, "bpo"
Posted: 20th Mar 2017

Technical Support Engineer
Posted On
20th Mar 2017
Job Description
One of our client which is an MNC is looking for Help Desk Analyst.Its an Internation Inbound Voice process, please find the JD below:

Shifts: Rotational

Job Requirements
• Excellent verbal and written communication skills
• Customer Service Skills
• Microsoft Office Suite, Windows Operating Systems, Lotus Notes, and Internet applications
• For Technical process Basic understanding on: Computer Operating Skills â€" File/Memory/Keyboard Management, Installing and uninstalling software, basic troubleshooting, and keyboard shortcuts.
• Operating System â€" Knowledge of hardware â€" RAM, HDD, devices. Knowledge of OS â€" Mac or Windows. Control Panel and basic hardware troubleshooting.
• Internet Concepts â€" Knowledge of IP, DNS. Search Management. Internet and browser understanding and basic troubleshooting Skills.
• Problem solving skills, organizational skills, and the ability to exercise sound judgment in any customer service scenario

If Interested please fill the below details and mail:

T Exp-
R Exp-
Notice Period-

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