One of the large Indian company having fleet of Break of Bulkvessels is looking for a Master Mariner to head the company. Candidate should have experience in break bulk vessel operations and should have strong commercial knowledge. Candidate should have good knowledge of chartering. Age maximum 50. Budgeted CTC is 50 to 60 lakhs. Location is in Karnataka.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases