LKC HR Solutions (Powered by FranklinCovey India & SouthAsia ) is a professional HR Services firm that provides focused HR Solutions helping organisations to enhance their business performance and productivity.
We also provide excellent opportunities to high-calibre professionals to choose and work in the industry / companies of their choice . We greatly value and focus on ethics , timelines , high quality and excellence . Your success is our motto
Www.lkcgroup.com JIL Tower A, Institutional Area, Ground Floor Plot No. 78, Sector-18,Gurgaon,Haryana, India
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases