MAP_IT is a government society which has been established to propel the growth of Information Technology (IT) in Madhya Pradesh and implement the State IT Policy. Accordingly the Society has the following objectives.
• To provide IT inputs to government departments/agencies and to assist them in computerisation and networking. • To facilitate Human Resource Development in the field of IT in the Government; • To facilitate use of Hindi language in IT related projects; • To undertake any other function(s) as may be assigned by the State Government.
Welcome to MAP_IT
Discover the world of innovation, learning & growth in an environment where the skill sets, expertise and talents of every employee or associate have a chance to blossom. Since MAP_IT facilitate e-governance projects that are aimed at transforming the delivery of public services, its employees and associates get the chance to work in areas that will have a Statewide impact. It is a platform for employees to enhance their skills and achieve outstanding results. MAP_IT is a great place to work due to Intellectually vibrant workplace, Emphasis on Employee Recognition and Shared passion for customer success. We are looking for talented, motivated individuals who are passionate about helping our mission succeed.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases