CONGRATS, YOUR RESUME HAS BEEN SHORTLISTED FOR PAYTM PROCESS. FOR INBOUND & OUTBOUND PROCESS.DAY & NIGHT SHIFTS.DOMESTIC & INTERNATIONL PROCESS.FRESHERS AND EXP. REQUIRED. FOR DELHI-NCR LOCATION. SALARY-12 TO 26K+INCENTIVE BOTH SIDE CAB FACILITY & MEAL FACILITY. FOR: INTERVIWE VENUE:A-23,1ST FLOOR NEAR INDIAN OIL PETROL PUMP CONNAUGHT PLACE,NEW DELHI EXIT GATE NO-1,RAJIV CHOWK METRO STATION. INTERVIEW TIMING-10AM TO 5PM REF-MS.PRIYA(SSS29) FOR MORE INFO CALL MS.PRIYA(9873475929)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases