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Genpact walkin ||Technical support || Voice process || Gurgaon

Keywords / Skills : graduates, b.tech , bca , MCA, engineering, voice process, troubleshooting, cbse, day shifts, customer care, technical support, delhi university, IP University, bpo, freshers, Call Center, Inbound, outbound, TSA, TSE, TSR, "Amity University"

0 - 5 years
Posted: 2018-06-14

Job Description
Greetings from Genpact !

We have multiple openings into Technical support.

Work Location: GURGAON/NOIDA

CONTACT MEGHA-9958109062



Walk in venue : Genpact, Sector - 18, Udyog Vihar, Gurgaon

Landmark : Near Airtel

Nearest Metro Station :Iffco Chowk & MG Road Metro Station

Date :15th June,Thursday,2018
Timings : 11am - 3pm 
Walk In candidates need to mention "MEGHA" on the top of your resume as HR Reference{MANDATE}

Semi- Technical Voice Process:


1.Candidate should be able to solve the technical issues related to electronic products and home appliances and provide solution for the same.

2.Provide Support in inbound call center.

3.Document & add new issues/solutions to Knowledge Management Repository.

4.Utilize professional techniques to retain & delight customers.

5.Use of soft skills - Listen, Empathy, Courtesy etc.

6.Provide quality service & resolve concerns efficiently & professionally

7.Shift window: Day window (6am-12pm), Night window (8pm 6am)

8.B.Tech, B.E., BCA, B.SC,graduate, Freshers can apply.

Salary Package: 1.68 LPA - 2.5LPA

Note: Females will not be required to do night shifts.

CONTACT MEGHA-9958109062


NOTE- Please carry your updated resume, original govt id proof and passport photographs.


Regards
HR Megha
Genpact



About Company

Genpact (NYSE: G) is a global professional services firm that makes business transformation real. We drive digital-led innovation and digitally-enabled intelligent operations for our clients, guided by our experience running thousands of processes for hundreds of Global Fortune 500 companies. We think with design, dream in digital, and solve problems with data and analytics. We obsess over operations and focus on the details – all 78,000+ of us. From New York to New Delhi and more than 20 countries in between, Genpact has the end-to-end expertise to connect every dot, reimagine every process, and reinvent companies’ ways of working. We know that rethinking each step from start to finish will create better business outcomes. Whatever it is, we’ll be there with you – putting data and digital to work to create bold, lasting results – because transformation happens here. Get to know us at Genpact.com and on LinkedIn, Twitter, YouTube, and Facebook
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