We have multiple openings into customer support/Technical sales/Technical support.
**Mandate Note: Candidates walking in directly should mention HR Khushboo on their resume**
Work Location: Uppal/Pocharam/DLF/Kondapur
REQUIREMENTS: Ready to work for a voice process. Should hold a bachelors degree or equivalent. Excellent communication skills. Flexible for 24*7 shifts. Immediate joiners would be preferred. If interested contact HR Khushboo@9620974104.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases