Multi Recruit The Launch Engine is one of the paramount Web Development Companies in India for offshore professional and reasonably priced PHP Programming / Web App Development / Mobile Sites services. The Launch Engine has a number of aggressive advantages over other web development companies and solutions providers which makes it the preference of several software solution seekers. Our farthest asset is our technical team, development managers, changes in industry trends and established themselves able of producing engineered artifacts and turning them into quality products. This makes The Launch Engine choice of several Customers/Clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases