"Principal Accountabilities: 3-5 Year Experience as FE developer Experience in any of the below JS frameworks is a must Angular 2.0, React JS, Polymer Experience working in Agile methodology Processes :
â¢ Adherence to SLAs â¢ Best practices incorporated from various sources â¢ Adherence to release/ iteration plan â¢ Adherence to quality processes â¢ Knowledge artifacts created for reuse
Customer : â¢ Adherence to delivery schedule. Agreed scope. â¢ Process improvements implemented to â¢ Improve Customer Satisfaction and measure through CAPS Score People : â¢ Maintain good rapport within teams â¢ Collaborative working with other stakeholder â¢ Contribution towards improving teamâs engagement level "
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases