French, DALF B2 level of French / MA in French or above - Excellent English/ French verbal communication,Prior experience minimum three years of managing French clients,Past work experience of working in IT, 24x7 environment.
PMR Management & Consulting, a management consulting division of PMR Technologies Pvt Ltd belongs to PMR GROUP, a reputed Business Group based in India. The Group has been in Business for over 4 decades and has an impeccable record of integrity, ethics and professionalism attributed to all its parts and aspects of Business.
The Group has it's business interests in Information Technology, Infrastructure Projects, Educational Institutions, hospitality Services and nearby plans into retail market.
Fundamentally concerned with leveraging the Convergence of Content, Communications and Computing; as a business enterprise. Driven by Mutual inclusivity in whatever we do pervades our Thinking and Acting; dynamically as a Continuous Process.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases