Vedicsoft Solutions is an award-winning IT solutions company specializing in business analytics. During our 16 years in business we have built more than 450 happy customers across the US.
As a global provider of IT professional and telecom services, Vedicsoft Solutions connects the very best professionals to great opportunities every single day. Our highly motivated people with a "can do" attitude are committed to achieving outstanding results and provide end-to-end solutions for Fortune 1000 and mid-market companies. At Vedicsoft Solutions we offer a career path to success. We believe that specialized skills and development are vital to the long-term growth of our professionals. That is why we offer training and tools for our people to succeed. With over 400 people working with many of the world's leading companies as our clients , our professionals make a real difference and add value to their careers. Join us, and you can build something better for yourself and add value to our customers around the world. Job Posted by
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases