Achieve departmental goals Provide complete support to the customer support (CSD) team to achieve targets Generate and submit reports within the given timeline Receivables management Ensure customer satisfaction
EXPERIENCE (NO. OF YEARS):
Minimum 1-3 years of experience in the relevant field
JOB RESPONSIBILITES AND MAIN ACTIVITIES
Update Accurate customer database in ERP and CRM
AMC ,Up gradation, Trainings, Services, and Spares business execution through ERP and CRM
Prepare Weekly visit plan and monitor the same
Record service satisfaction index form
Provide logistics support for Material management
Inward complaints, Ticket generation and planning through CRM
Promotional calls for AMC, Spares, Training, Up gradation and services
Maintain and prepare reports of monthly attendance and submission
Installation planning and daily monitoring
Prepare Weekly meeting reports of business verticals
Documents preparation such as Inquiries, quotation, order acceptance
Prepare proforma invoices
Collect data from engineers for the preparation of reports
Promotional E-mails/Invitational letters
Order processing initiatives
Support ISO initiatives through proper documentation
Preparation of correct quotation as per the enquiry and sending those quotation in time with the approval of seniors
Make necessary correspondence with accounts, production and customer for order acceptance and processing
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases