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Executive - Back Office (Customer Support Dept.)

Keywords / Skills : ERP, CRM, MIS Reports, ISO

Country
India
1 - 4 years
Posted: 2017-09-21

Job Description

JOB DESCRIPTION

OBJECTIVES OF THE JOB:

Achieve departmental goals
Provide complete support to the customer support (CSD) team to achieve targets
Generate and submit reports within the given timeline
Receivables management
Ensure customer satisfaction

QUALIFICATIONS:

Any Graduation

EXPERIENCE (NO. OF YEARS):

Minimum 1-3 years of experience in the relevant field

JOB RESPONSIBILITES AND MAIN ACTIVITIES

Update Accurate customer database in ERP and CRM

AMC ,Up gradation, Trainings, Services, and Spares business execution through ERP and CRM

Prepare Weekly visit plan and monitor the same

Record service satisfaction index form

Provide logistics support for Material management

Inward complaints, Ticket generation and planning through CRM

Promotional calls for AMC, Spares, Training, Up gradation and services

Maintain and prepare reports of monthly attendance and submission

Training coordination

Receivable management

Installation planning and daily monitoring

Prepare Weekly meeting reports of business verticals

Documents preparation such as Inquiries, quotation, order acceptance

Prepare proforma invoices

Collect data from engineers for the preparation of reports

Promotional E-mails/Invitational letters

Order processing initiatives

Support ISO initiatives through proper documentation

Preparation of correct quotation as per the enquiry and sending those quotation in time with the approval of seniors

Make necessary correspondence with accounts, production and customer for order acceptance and processing

Stationary management for CSD department

Generate periodic MIS reports

Key Skill(s)

About Company

Manufacturing, Sales & Services
About Recruiter
NAVNATH RUDH
SR. EXECUTIVE - HR
Accurate Sales & Services (Pvt) Ltd
...
Skills I hire for METROLOGY,Engineer,Business Analyst,Manufacturing,Inspection Service,Sales,QA
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