Voice Fresher BA, B.Com, MA, M.Com (2017 batch only) with 60% plus throughout their academics Excellent written and verbal communication skills Good at basics of accounting & finance Excellent analytical & interfacing skills Willing to work in different time zones Candidates with good knowledge of Internet Application, MS-Word & MS-Excel will have an added advantage 1 to 6 years of exp in providing Inbound/Outbound voice support Extremely good in service oriented with willingness to learn new things The following candidates need not apply: BE / B.Tech / MBA Freshers / MCA / M.Tech / ME / BSc Freshers Candidates with less than 1 year in the current company Candidates who have worked with 3 or more companies and possess only 2 years’ exp Candidates who have applied in the last 6 months
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases