We are a boutique Human Capital Search firm specializing in Volume, Niche and Senior Level Executive Search.
What differentiates us is our expertise across sectors like IT and ITES, BFSI, Telecommunication, E-Commerce, Manufacturing and Capital Goods, Pharmaceuticals and Oil and Gas. Since our inception, Hire and Staffing Solutions has been totally focused on building a strategic, quality search practice.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases