Engineer
Job Summary
Nationality
Industry
IT/ Computers - Software
Function
Manufacturing/ Engineering/ R&D
Role
Mechanical Engineer
Education
Experience
1 - 3 years
Key Skills
Infrastructure Management Services (IMS)-EUC-Desktop Management
Location
Mumbai
Posted On
21st Apr 2017

1.Responsible for attending the calls/Issues reported by the end user.Engineer will attend the call immediately once the call is logged in the Service Desk tool.
2.Calls to be closed within SLA and timely remarks to be updated with justification and no repeat call.
3.Troubleshooting will be to understand and streamline the issue to its core (i.e. Hardware, Software, Applications, Network, Voice, Security, Antivirus, Mailing services etc).
4.LAN port activity (Cable tracking/ Port tracking in Switch), Coordination with the Network team for LAN port activation, IP Address configuration, Handling IP Conflict issues, Share folder access, Share folder Mapping, Basic knowledge in Static IP activity (Port/ MAC bind).
5.Should have knowledge on installtion of Desktop/Laptop with OS like Windows7, XP, also should be able to do the recovery of OS by taking care of user data.
6.Should have basic knowledge on Servers also.
7.Should be able to install and troubleshoot the application.

 
ABOUT HCL TECHNOLOGIES


HCL TECHNOLOGIES : AN INNOVATIVE TECHNOLOGY SOLUTION ENTERPRISE

HCL Technologies is a leading global IT services company working with clients in the areas that impact and redefine the core of their businesses. Since its emergence on global landscape after its IPO in 1999, HCL has focused on 'transformational outsourcing', underlined by innovation and value creation, offering an integrated portfolio of services including software-led IT solutions, remote infrastructure management, engineering and R&D services and Business services. HCL leverages its extensive global offshore infrastructure and network of offices in 31 countries to provide holistic, multi-service delivery in key industry verticals including Financial Services, Manufacturing, Consumer Services, Public Services and Healthcare & Life sciences. HCL takes pride in its philosophy of 'Employees First, Customers Second' which empowers more than 105,000 ideapreneurs to create real value for the customers. HCL Technologies, along with its subsidiaries, had consolidated revenues of US$ 6.6 bn, on 30thSeptember 2016.