Divine is an innovative, managed Outsourcing and Internet strategy company whose forte lies in being creative and an early technology adopter.
We’re obsessed with design and technology. It’s holds very true for us. However, the team behind it has great skills with years of collective experience in web, apps, and software development. Working with some of the top clients of USA and Eastern countries acts as a perfect catalyst to give our best. A ‘push the limit’ attitude drives each one of us to perform better. It is in this environment that our team of programmers, designers and content writers work in. Ours is a team which is cohesive, competent and competitive. Most importantly, it is a team committed to the client. Being into professional web design / codes development the company believes in growing with its clients.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases