Flex-I Partners is a leading recruitment service provider offering an entire spectrum of specialist services across various industries. Started in 2006 with its headquarters at Bangalore, the growth of Flex-I Partners has been phenomenal, thanks to its industry specific expertise in building an extensive network and knowledge base. Flex-I Partners believes in viewing a partner in every client and thinking from the client's perspective, each and every time. This is why we are considered as the experts in providing search and bespoke solutions to an elite club of global and regional clients, who have discreet recruitments for middle and senior management positions.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases