Direct Walk-In Interview for Wipro Technology (DIRECT PAYROLL) tomorrow: 14th June 2018 - Navi Mumbai location. Designation: Service Desk (Voice Support) Exp: Fresher to 2 year in Any Industry Job Location: - Navi Mumbai (Ghansoli) Required any Graduates. (Under graduates will not be considered) Candidate Requirement: Excellent English Email writing & Reading skills. Computer Basic to Document customer transactions. Good Logical reasoning skills to troubleshoot and resolve customer issues. Answering Service desk support queries via Phone & Email Usage of Mobile apps would be an additional advantage Excellent Verbal communication Skills (English and Hindi) Both Males and females candidates can apply for this job Carry your updated cv and original Gov. Indentity proof (Aadhar card)
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases