Greetings From ERIC SERVICES.... Urgent requirements for WIPRO DOMESTIC VOICE PROCESS
Designation : Customer Support Executive Process : Inbound Voice Process Qualification :All graduates/freshers and experience Shift timings : Rotational shifts (5 days working) Rounds Of Interview : HR, SWAR, Operations Salary : 1.4 -2.3 LPA Transportation : One way Cab (between 8:00 pm to 6:00 am) Work location : Hitec-city
FEEL FREE TO CONTACT US Contact Person : Vasanth Contact Number : 8885405446.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases