We design rich experiences for the digital world and work hand in hand with the best clients to bring the change we all so deservedly need.
Cibirix has been driving organizations to high-performance and innovation through market and audience research.and through leveraging our years of experience in the digital domain. If you're a startup or a company
We never settle for good enough. We initiate with a smart strategy and deliver bold, unique, game-changing solutions that give clients more visibility with a killer experience and constantly evolve to deliver big results that are measurable.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases