JMD Railtech is an experienced Rail Engineering Company and authorised engineering organisation (AEO) providing signalling services across a broad engineering spectrum. We specialise in Signal Design, Testing and Commissioning, Signalling & Commissioning Management, Site Works and IRSE and ARTC Licensing, Training and Competency Management. We employ a wide range of experienced and licensed engineers, who possess the required knowledge of standards, procedures and processes of various railways in Australia, UK, Malaysia, Thailand and India. This specialist resource pool/these skills can be supplied to any rail project/Rail Operator. JMDR represents a forward thinking, diverse and motivated culture with a service offering that is customer focused and operationally flexible to meet the future demands of the global rail industry.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases