The candidate must have a strong technical aptitude and an organized, process driven work ethic. They should have strong written and verbal communications skills and a track record for providing high customer satisfaction.
The candidate must be willing to work in shifts.
3+ years of experience with installation, configuration and management of Linux systems.
Fluent in Java, Ruby or Python and associated frameworks.
Well versed in setup of Java build process using Maven or Gradle
Hands on experience in Configuration Management and Deployment tools like Chef, Puppet or Ansible
Continuous Integration using Jenkins
Working knowledge of SQL and NoSQL DB like MySQL, Oracle, Redis, MongoDB, Cassandra
Experience with installation/configuration of Java application servers such as Jboss/WebLogic/Tomcat and also analyzing application logs, GC logs for troubleshooting performance and functional issues.
Documentation skills – Should provide details of tools and methodology
Ticketing system or Service Desk experience - Should provide details of tools and methodology
Mindcurv is a pan European IT services provider, headquartered in Germany, specialized in the implementation and management of Enterprise E-Commerce platforms. We are expanding our operations in India and we are looking for highly motivated professionals to join our distributed team to deliver high value services to our Clients.
Our motto: "Pursue Excellence!", we strongly believe that there are no limits to what a project team can achieve with a vision, guidance, the right tools and processes. Mindcurv was conceived to embody this principle.
Our employees have delivered E-Commerce Enterprise applications across Europe in multiple verticals using the Agile development methodology. We bring in cross-vertical domain knowledge, which helps our clients refine their E-Commerce business strategies and thus gain a competitive advantage. We understand technology, but we also understand business and people. Simplicity is our driver and efficiency our way of working.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases