Duties & Responsibilities- 1) Deliver cross sell target via end to end closure: The candidate will be directly accountable for driving the call centre to deliver agreed targets via the efficient data and floor management on various partner databases through end to end tele closure model . Will be responsible for target planning, lead inventory management and stakeholder commitment reviews, call center budgeting etc. 2) Partner Onboarding and Management: The candidate will be responsible for conceptualizing and executing various data flows and campaigns to generate maximum business on partner database to achieve agreed targets. This would include new process set-up, compliance, target agreement and campaign design 3) Revenue and Lead Reporting to Internal and External Stakeholders: The candidate would be responsible for maintaing and publishing revenue and efficiency dashboards to internal and external stakeholders to tarck and drive performance. 4) Drive Up-selling on CA partner database : The candidate would have to deliver agreed targets on various partner databases including and not limited to warm intents and cold database. 5) Co-ordinating with Closure Desk: The candidate will have to liase with the closure desk to ensure efficient, timely closure of logged in cases . It would involve ensuring customer document collection, due dilligience, case login (as per defined process) and conversion. 6) Efficient call centre management and lead generation: The candidate will be responsible for the efficient management of the process via efficient call centre management through the below activites - Maintaining agent floor productivity and sales per agent as per industry benchmarks - Managing call centre HC budegting and billing - Defining, maintaining and reviewing call centre process quality and performance - Conducting daily/weekly/ monthly reviews with call centre hierarchy to review sales progress against targets - Maintainance of compliance and regulatory requirements to manage the process 7) New System UAT and SIT testing and deploymentCompany Description A Leading Life Insurance Company.,Comments Ctc - 6.5 Lacs Any Graduate.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases