we are hired for Corporate Salary relationships of HDFC bank Vertical. These employees will be mapped to HDFC bank’s KCRM and would be pitting company policies to the Salary Account customers of HDFC bank.
Candidates from Insurance and Banca channel preferred.
Good Communication Skills and presentations skills are a must.
Candidates should have their own mode of Transport.
We at Oyster Consultancy strive to evolve into an integrated human resource services company with a commitment to provide people and people-related services, and enhance net worth of the human capital of the organizations. We basically work for FMCG, Agriculture, Real Estate, Finance (Banking & Non-Banking) department.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases