Soft Skills ·Hardware/
networking/ Laptop/ desktop/ OS/ VPO/ Blackberry /or System, Product, Process
Expert - Knowledge & Delivery in BPO/ Call Center/ Call Centre ·Identify
process level gaps & analyze root cause of complaints ·Candidate
should have 0-5 year of experience in Customer Support Voice Process. ·Regularly
updating training modules ·Should
be open to work in Night shifts.
us or walkin with friends directly Monday to Saturday 9-6pm
W h i t e H o r s e M a n p o w e r C o n s u l
t a n c y P v t L t d .
#11 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd,
(Entrance of Commercial Street) Bangalore 560051.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases