customer service, voice, support Job Description: ·Candidate
should possess excellent oral and written communication skills ·Candidate
with good customer service skills would be preferred ·Candidate
should have 0-5 year of experience in Customer Support Voice Process. ·Prior
experience in Customer Service industry will be an added advantage. ·Should
be open to work in Night shifts in BPO/ Call Center/ Call Centre ·Responsible
for dealing with Clients’ Queries
be open to work in Night shifts.
us or walkin with friends directly Monday to Saturday 9-6pm
W h i t e H o r s e M a n p o w e r C o n s u l
t a n c y P v t L t d .
#11 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd,
(Entrance of Commercial Street) Bangalore 560051.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases