YuMe (NYSE: YUME) is headquartered in Redwood City, CA with European headquarters in London and 18 additional offices worldwide. YuMe, Inc. is a leading provider of digital video brand advertising solutions. Its proprietary data-science driven technologies and large audience footprint drive inventory monetization and enable advertisers to reach targeted, brand receptive audiences across a wide range of Internet-connected devices. Designed to serve the specific needs of brand advertising, YuMe’s technology platform simplifies the complexities associated with delivering effective digital video advertising campaigns in today’s highly-fragmented market. YuMe is in the business of trying to solve this problem of content & device fragmentation and help Brand advertisers find attentive & receptive audience at scale to deliver their brand message. We at YuMe use smart technologies to connect different partners and components in video advertisement with an end-to-end solution, that helps publishers, content owners, App developers & device manufactures better monetize their inventory, and brand advertisers achieve the brand lift that they are looking for. We have developed a robust Multi-Screen Video Advertising Platform for Brands and Agencies.
Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases