Customer Support UMH - Engineer â" Pirangut - Pune
Dear Sir # Note â" Request Please do not change subject & reply in full please along with all additional Info asked in this mail #
We have been retained by a Large reputed company to Source Engineer - Customer Support UMH - to be based in Pune â" Pirangut Experience: DME- 4 to 5 years / BE- 3 years Should you be Interested - Please Mail your CV along with the following Information to the email ID below
JD is appended Below the mailer
1. Current / Last Company & Designation: 2. Current Work Status â" Working / Not Working : 3. Years of Experience: 4. Highest Qualification & Year of Passing : 5. CTC Drawn 6. CTC Expected 7. Notice Period : 8. Current Location in India: 9. Age & DOB 10. Availability for Interview : In Person / Skype (id reqd.) / Telephonic
In case of any further clarification please call the number below
Thanks & Regards
Dylan J. D'Penha HR Head - Mumbai (West) Neugene International Inc. HR Consulting Division Phones: +91 9833644968, Web: www.neugeneinc.com Email: [HIDDEN TEXT]
Position Title: Engineer Department: Customer Support UMH
JOB PURPOSE: (Role Summary) Ensures execution of installation and commissioning of Unit Material Handling Equipment and Systems.
PERSON SPECIFICATION: Education : DME or BE Mechanical Experience : DME- 4 to 5 years / BE- 3 years Specific Industry Experience: Automobile Industry - TCF and assembly shop experience.
KNOWLEDGE AND SKILL REQUIREMENTS: â¢ Knowledge of AutoCAD. â¢ Installation levelling and alignments of TCF, Assembly shop and paint shop projects. â¢ Communication skill â¢ Scheduling of project as per customer requirement. â¢ Handle site work independently
KEY AREAS OF RESPONSIBILITY: â¢ Studies Installation work. Prepares Work Schedules â" Daily, Weekly, Monthly. â¢ Allocates the jobs to contractors and arranges manpower, tools, tackles and machines. â¢ Ensures completion of the all mechanical and electrical jobs. â¢ Ensures compliance to ISO and OHSAS procedures. Follows Safety and Environmental norms. â¢ Ensure proper documentation as per work procedures. Ensures filing of work permits. â¢ Liaisons with Customer and contractor for timely execution of the project. â¢ Prepares and submits service invoices. â¢ Service Payment Follow-up with customers. â¢ Co- ordinates with other functions.
SPECIFIC JOB REQUIREMENTS: â¢ Travel and stay at site as per requirement.
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Job Description :
To ensure customer service and support all operations. To create customer delight at every interaction.
Interacting with external customers and internal customers and addressing their queries, requests and complaints.
Committed TATs are met consistently
Complaints Management- addressing customer complaints at the branch, system updation, coordination with Sales/HUB/ other functions for resolution.
Refunds processing and dispatch
Undelivered policy documents tracking and management.
Maintenance of all files and registers.
New Business Processing:-
Handling end to end New business processing starting from creation of Client id,Case start up, New business login, Follow up for policy issuance, Quality Check
Follow up with HUB for policy issuance of pending cases