Send me more jobs like this

CUSTOMER SUPPORT MGR (ONLY FROM REALESTATE)- RAJENDRA NGR, HYD

Keywords / Skills : customer support, complaints, queries, payment followup, MIS

6 - 11 years
Posted: 2018-01-12

Industry
Real Estate
Function
Customer Service/ Call Centre/ BPO
Role
Customer Service Executive (Voice)
Customer Service Executive (Non-voice)
Education
Any graduate
Posted On
12th Jan 2018
Job Description
Experience – 6 to 9 Years from Real Estate back ground

Role:

• Welcome call and mail to all the new clients.

• Handling Customer complaints/queries & resolving them by ensuring Customer satisfaction.

• Resolving post - sales queries through emails & phone calls.

• Ensure timely receipts and documents required for agreement for sale

• Achieving monthly target, getting payments in time by sending demand letters and coordinating

• Maintaining individual files & their payment schedules of the clients.

• Identify and develop problem solving methodologies to resolve customer issues.

• Handling banking relations, possession & registration etc.

• Responsible for normal clerical duties such as reviewing, emailing and editing of important documents.

• Interface with the customers during the post-sales gestation period of about 3 years and represent the company.

• Address queries on a routine basis and manage escalations.

• Co-ordinate with the relevant departments like Accounts / Sales / Engineering for collating information and communicating to the customers

Maintain and provide regular MIS



About Company

OUR CLIENT IS A 2 DECADE OLD COMPANY , HQ IN BANGALORE WITH BRANCHES IN THE METRO CITIES OF INDIA, ARE THE ARCHITECT LET DESIGN & DEVELOPMENT COMPANY INTO HIGHEND RESIDENTIAL & COMMERCIAL CAMPUSES PROECTS, PROJECTS IN BGL, HYDERABAD, PUNE, OOTY
Career Advice to Find Better

What can I do when my salary history makes me really expensive in my current job market? I dont want to take a huge salary cut, but I am not having success interviewing.
Ironically, years of experience or having valuable expertise can sometimes put you in a tough spot and leave you feeling frustrated and discouraged. You cannot control where

Similar Jobs
View All Similar Jobs




Walkin for you