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Customer Support Executive - Non Voice (Chat) - Bangalore

Keywords / Skills : Bangalore BPO, Call Center, Voice Process, International Call Center, Customer Service, Customer Care, Customer Service Executive, altisource, "EXL", "247", "JP", FIRStsource, "IBM", "CONCENTRIX", MINACS, aegis, mphasis, "HSBC", convergys, infosys, firstad

1 - 10 years
Posted: 17th Jul 2017

Job Description
We are hiring for a Non Voice (Chat) profile for a leading BPO. The details are as follows:

Qualification required: UG / PUC / Grad / BE / BTech (Computer Science / iT)

Work Experience required: Freshers can apply.

Typing speed required: 30 wpm.

Salary: Upto 16k p.m.

Rotational shifts.

2 rotational offs

Work Location: Bannerghatta Main Road (near Jaideva hospital).

Transport: Two way cab service is provided

We are looking for a candidate who is willing to work in a highly dynamic learning environment.

Following are the key responsibilities for this role.

Handle customer query and complaints via online chat

Maintain CSAT(Customer Satisfaction Rating)

Maintain AHT (Average handling time)

Quick learner, detail oriented and ability to adapt to new processes in limited time frame

Multi-tasking skills and ability to work under pressure

Serves as a basic point of contact for customers with complaints, queries, request, feedbacks etc.

Ensures that all the request, queries and complaint of customer are responded in a timely and professional manner.

Please call for more information and to schedule your interview

Norman 9916442111

Aadil 9916773111

Simra - 9742666883

You can also walk into our office at the below mentioned address:

Equations Placements, 506, 5th floor, Barton Center, next to Canara Bank, MG Road, near MG Road Metro station, Bangalore 560001.


Equations Placements

About Company

Equations Placements
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